TagWorks Support

TagWorks is the field companion for portable appliance testing (AS/NZS 3760 / PAT). Need a hand? Here's how to reach us and what to try first.

Contact

Email: fengkai@keyrotate.com — we reply within 2 business days.

Common questions

How do I unlock Pro?

Open Settings → Unlock Pro in the App. Pro is a one-time purchase of US$44.99 through the App Store — no subscription, yours forever, and shareable with your family group.

I bought Pro on another device — how do I restore it?

Open the Pro screen and tap Restore purchases. Sign in with the same Apple Account used for the original purchase.

Where is my data?

Everything is stored on your device. Use the export button on the Register tab to hand a PDF compliance report or CSV register to your client. To move to a new phone or keep an off-device copy, use Settings → Export backup: the whole register (including photos) becomes one file you can keep in Files, iCloud Drive or a USB stick, and Restore from backup puts it back on any device.

How are recall intervals calculated?

From the appliance class (I / II / functional), the test environment, and the risk level, following the AS/NZS 3760:2022 tables. Always verify against the standard applicable in your jurisdiction.

Refunds

In-app purchase refunds are handled by Apple: visit reportaproblem.apple.com.